If a journey of a thousand miles starts with a single step then where do over 2 billion journeys start? They start right here, with you, with us. We were born from airlines with the ambition to make travel a more joyful experience. Now, we work with airlines everyday co. Reservation systems may host 'ticket-less' airlines and 'hybrid' airlines that use e-ticketing in addition to ticket-less to accommodate code-shares and interlines. In addition to these 'standardized' GDS, some airlines have proprietary versions which they use to run their flight operations.

Life is easier with the right theatre box office software.

Start with Vendini’s TicketAgent^® ticketing software, a comprehensive, integrated and robust suite of management solutions that helps to power and promote music, art, dance, film, comedy and theatre performances and festivals like no other. We help you manage all the ticketing and logistics that could get in the way of your performers and audience having a memorable experience that brings them back again and again.

TicketAgent helps arts teams to sell online and at the counter and even on the floor – more tickets, faster, with far fewer complications and headaches for your workers or volunteers and far more satisfaction for your patrons and guests.

Support theatre box office software with Vendini’s Website Manager, our mobile-first marketing system that lets you build a branded, energetic and great-looking responsive website to sell tickets. You won’t only sell tickets, but you can promote all your events via the Internet, email and direct mail, and the social media giant Facebook.

But wait, there’s more. Or, as William Shakespeare would say more eloquently, “There are more things in heaven and earth, Horatio, than are dreamt of in our philosophy.”

Vendini’s philosophy is, in a nutshell, to simplify the business of selling live events through our theatre box office software. That simplification process involves much more than just marketing awareness and the actual sale of tickets. We also help event and festival planners with key areas of impact such as patron management and logistics management for entire festivals!

Vendini’s Patron Connect is an app for the iOS operating system used for Apple hand-held technologies, such as smart phones and tablet computers. Downloadable from iTunes, Patron Connect is a mobile tool that helps development directors to engage, manage and cultivate patrons — very necessary tasks given the often razor-thin profit margins in today’s arts programming. Considering the fundamental importance of patrons in their support both financial and time-wise for your cultural programming, letting your patrons and VIPs know that you appreciate them – and showing them special care and attention – is tantamount to longevity and sustainability for your live events.

Using Patron Connect, you or your development team can use a high-touch approach when relating to your patrons. You can view their picture, ticket-buying history, household information, culture preferences, even their record of emails and phone calls and in-person visits.

As your events become more successful – that means more sales and more attendees — it becomes harder and harder to manage with your memory the important details that delight your VIPs. Patron Connect gives you instant familiarity with these valuable supporters no matter how large that group grows as the years go by.

In support of Vendini’s theatre box office software, Patron Connect can inform you when VIPs arrive at your event so you can touch base with them, and provides metrics and stats so you can see the big picture of patrons who are the highest donors and top buyers — valuable information for cultivating deeper relationships. Perhaps best of all, Patron Connect’s mobile nature frees you from desk-bound work so that you can engage naturally throughout the day as you go about your other important duties. Your visibility is a valuable tool for your business too!

Vendini also contributes to the management of entire festivals through the efficacy of our Logistics Manager solution. You can manage the artists, vendors, sponsors, caterers, and even the parking logistics through this fast and super-connected support tool to our theatre box office software. Imagine tracking hotel accommodations and travel itineraries for your guests and performers! Realize the ability to manage food spending for meals for groups and individuals at a granular level. And with real-time reporting you can stay within budget in this tricky financial area that can bleed you dry! You can even access past artist offers and riders for quick decision-making as you manage current artist offers for the live event!

Conveniently, Vendini’s management solution for your events and festivals allows you to share information with your staff so that everyone is on the same page and no uncomfortable mishaps occur. The secure, permission-based Logistics Manager even allows you to assign tasks to specific staff, promoting excellent service in all corners of your event — all while giving you a sense of control and comfort that everything is being handled and all is running well.

Wouldn’t it be great if you could enjoy the event too? As Shakespeare once wrote, “Make use of time, let not advantage slip.” With Vendini’s theatre box office software and our comprehensive offerings for logistics and patron management, you and your event will run better every time … better for your artists and performers, your patrons, your audience, your board of directors, for everyone!

Airline reservation systems (ARS) are part of the so-called passenger service systems (PSS), which are applications supporting the direct contact with the passenger.

ARS eventually evolved into the computer reservations system (CRS). A computer reservation system is used for the reservations of a particular airline and interfaces with a global distribution system (GDS) which supports travel agencies and other distribution channels in making reservations for most major airlines in a single system.

Overview[edit]

Airline reservation systems incorporate airline schedules, fare tariffs, passenger reservations and ticket records. An airline's direct distribution works within their own reservation system, as well as pushing out information to the GDS. The second type of direct distribution channel are consumers who use the internet or mobile applications to make their own reservations. Travel agencies and other indirect distribution channels access the same GDS as those accessed by the airline reservation systems, and all messaging is transmitted by a standardized messaging system that functions on two types of messaging that transmit on SITA's high level network (HLN). These messaging types are called Type A [usually EDIFACT format] for real time interactive communication and Type B [TTY] for informational and booking type of messages. Message construction standards set by IATA and ICAO, are global, and apply to more than air transportation. Since airline reservation systems are business critical applications, and they are functionally quite complex, the operation of an in-house airline reservation system is relatively expensive.

Prior to deregulation, airlines owned their own reservation systems with travel agents subscribing to them. Today, the GDS are run by independent companies with airlines and travel agencies being major subscribers.

As of February 2009, there are only four major GDS providers in the market: Amadeus, Travelport (which operates the Apollo, Worldspan and Galileo systems), Sabre and Shares. There is one major Regional GDS, Abacus, serving the Asian market and a number of regional players serving single countries, including Travelsky (China), Infini and Axess (both Japan) and Topas (South Korea). Of these, Infini is hosted within the Sabre complex, Axess is in the process of moving into a partition within the Worldspan complex, and Topas agencies will be migrating into Amadeus.

Airline Ticket Reservation System

Reservation systems may host 'ticket-less' airlines and 'hybrid' airlines that use e-ticketing in addition to ticket-less to accommodate code-shares and interlines.

In addition to these 'standardized' GDS, some airlines have proprietary versions which they use to run their flight operations. A few examples are Delta's OSS and Deltamatic systems and EDS SHARES. SITA Reservations remains the largest neutral multi-host airline reservations system, with over 100 airlines currently managing inventory.

Inventory management[edit]

In the airline industry, available seats are commonly referred to as inventory. The inventory of an airline is generally classified into service classes (e.g. first, business or economy class) and up to 26 booking classes, for which different prices and booking conditions apply. Inventory data is imported and maintained through a schedule distribution system over standardized interfaces. One of the core functions of inventory management is inventory control. Inventory control steers how many seats are available in the different booking classes, by opening and closing individual booking classes for sale. In combination with the fares and booking conditions stored in the Fare Quote System, the price for each sold seat is determined. In most cases, inventory control has a real time interface to an airline’s Yield management system to support a permanent optimization of the offered booking classes in response to changes in demand or pricing strategies of a competitor.

Availability display and reservation (PNR)[edit]

Users access an airline’s inventory through an availability display. It contains all offered flights for a particular city-pair with their available seats in the different booking classes. This display contains flights which are operated by the airline itself as well as code share flights which are operated in co-operation with another airline. If the city pair is not one on which the airline offers service, it may display a connection using its own flights or display the flights of other airlines. The availability of seats of other airlines is updated through standard industry interfaces. Depending on the type of co-operation, it supports access to the last seat (last seat availability) in real-time. Reservations for individual passengers or groups are stored in a so-called passenger name record (PNR). Among other data, the PNR contains personal information such as name, contact information or special services requests (SSRs) e.g. for a vegetarian meal, as well as the flights (segments) and issued tickets. Some reservation systems also allow to store customer data in profiles to avoid data re-entry each time a new reservation is made for a known passenger. In addition, most systems have interfaces to CRM systems or customer loyalty applications (aka frequent traveler systems). Before a flight departs, the so-called passenger name list (PNL) is handed over to the departure control system that is used to check-in passengers and baggage. Reservation data such as the number of booked passengers and special service requests is also transferred to flight operations systems, crew management and catering systems. Once a flight has departed, the reservation system is updated with a list of the checked-in passengers (e.g. passengers who had a reservation but did not check in (no shows) and passengers who checked in, but did not have a reservation (go shows)). Finally, data needed for revenue accounting and reporting is handed over to administrative systems.

Fare quote and ticketing[edit]

The Fares data store contains fare tariffs, rule sets, routing maps, class of service tables, and some tax information that construct the price – 'the fare'. Rules like booking conditions (e.g. minimum stay, advance purchase, etc.) are tailored differently between different city pairs or zones, and assigned a class of service corresponding to its appropriate inventory bucket. Inventory control can also be manipulated manually through the availability feeds, dynamically controlling how many seats are offered for a particular price by opening and closing particular classes.

The compiled set of fare conditions is called a fare basis code. There are two systems set up for the interchange of fares data — ATPCO and SITA, plus some system to system direct connects. This system distributes the fare tariffs and rule sets to all GDSs and other subscribers. Every airline employs staff who code air fare rules in accordance with yield management intent. There are also revenue managers who watch fares as they are filed into the public tariffs and make competitive recommendations. Inventory control is typically manipulated from here, using availability feeds to open and close classes of service.

The role of the ticketing complex is to issue and store electronic ticket records and the very small number of paper tickets that are still issued. Miscellaneous charges order (MCO) is still a paper document; IATA has working groups defining the replacement document the electronic multipurpose document (EMD) as at 2010. The electronic ticket information is stored in a database containing the data that historically was printed on a paper ticket including items such as the ticket number, the fare and tax components of the ticket price or exchange rate information. In the past, airlines issued paper tickets; since 2008, IATA has been supporting a resolution to move to 100% electronic ticketing. So far, the industry has not been able to comply due to various technological and international limitations. The industry is at 98% electronic ticket issuance today, although electronic processing for MCOs was not available in time for the IATA mandate.

Major systems[edit]

Free Download Amadeus Airline Ticketing Software

Other systems[edit]

• MoonCBook Reservations & Admin System by MoonC.mobi

History[edit]

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Until the 1950s, airline reservations used manual systems at centralized reservation centers, which consisted of groups of people in a room with physical cards that represented inventory, in this case, seats on airplanes. In the late 1950s, American Airlines wanted a system that would allow real-time access to flight details in all of its offices, and the integration and automation of its booking and ticketing processes. It introduced an electronic reservations system, Magnetronic Reservisor, in 1952.^[2] In 1964, it developed the Sabre (Semi-Automated Business Research Environment). Sabre's breakthrough was its ability to keep inventory correct in real time, accessible to agents around the world.^[3]

The deregulation of the airline industry, in the Airline Deregulation Act, meant that airlines, which had previously operated under government-set fares ensuring airlines at least broke even, now needed to improve efficiency to compete in a free market. In this deregulated environment, the ARS and its descendants became vital to the travel industry.

See also[edit]

Further reading[edit]

• Winston, Clifford, 'The Evolution of the Airline Industry', Brookings Institution Press, 1995. ISBN0-8157-5843-X. Cf. p. 61–62, Computer Reservation Systems.
• Wardell, David J, 'Airline Reservation Systems', 1991. Research paper.

References[edit]

1. ^http://www.prnewswire.com/news-releases/unisys-launches-suite-of-aircore-passenger-service-solutions-300453373.html
2. ^'Magnetronic Reservisor'. American Airlines C.R. Smith Museum. Retrieved 3 August 2014. The Magnetronic Reservisor, introduced in 1952, was the first electronic reservations system in the airline industry
3. ^'How Sabre Changed Airline Reservations'. Scott's Cheap Flights. Retrieved July 24, 2017.^{[permanent dead link]}

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